Website Maintenance Agreement
A website maintenance agreement is a recurring services contract in which a provider performs defined upkeep tasks on a client's live website for a fixed period or retainer fee. Use this after a site launch when a client needs monthly CMS updates, plugin patches, uptime monitoring, or small content changes. It keeps maintenance separate from new feature development billed under a different SOW.
What's included
A ready-to-use website maintenance agreement covering sites covered and environments (production, staging), included tasks: updates, backups, monitoring, minor edits, response times and monthly hour caps, with signature fields already placed for Client and Provider. Fill in the bracketed details (like [Company Name] or [Date]) using Docracy's built-in text editor, then send it out for signature.
This is a general template for informational purposes only and does not constitute legal advice. Consult a qualified attorney to review it for your specific situation and jurisdiction before use.
Key clauses
- Sites covered and environments (production, staging)
- Included tasks: updates, backups, monitoring, minor edits
- Response times and monthly hour caps
- Exclusions for redesigns and new features
- Monthly or annual fee and auto-renewal
- Access credentials and security responsibilities
What you'll fill in
[Provider Name][Client Name][Website URL(s)][Monthly Retainer Fee][Included Hours per Month][Response Time SLA][Term and Renewal]Legal summary
The provider performs routine upkeep within the retainer scope; work outside scope requires separate approval and billing. The client must maintain hosting accounts and provide timely access for the provider to meet SLA commitments.
Free for up to 2 signers, no account required. Need unlimited? Flat $10/month.
FAQ
Is this Website Maintenance Agreement legally binding?
Signing through Docracy uses a simple electronic signature (SES), which is legally recognized for everyday business agreements under laws like the U.S. ESIGN Act and the EU's eIDAS regulation. This is a general template, not legal advice — for high-stakes or regulated agreements, have a qualified attorney review it for your situation.
Who needs to sign this Website Maintenance Agreement?
This template includes signature fields for Client and Provider — already placed — plus 7 placeholder fields to fill in before you send it.
Can I edit this Website Maintenance Agreement before sending it?
Yes — Docracy's editor lets you edit the text, add or remove signature fields, redact sections, and reorder pages before you send it.
Do I need an account to send this Website Maintenance Agreement?
No — it's free for up to 2 signers with no account required. Create a free account only if you want to save it to a dashboard or reuse it later.
Try it with an AI assistant
Paste one of these into ChatGPT, Claude, or your assistant of choice:
“Fill this Website Maintenance Agreement for a WordPress site with 5 hours/month and 24-hour response.”
“List typical exclusions I should add before offering unlimited content edits.”
“Adapt this for quarterly maintenance on a static marketing site instead of monthly.”
Why teams start with Docracy
“Docracy is a great product that I have tested and am using. It is easy to use, has good tools, is always up to date, and implements new features. Highly recommended.”— DACH Advisory
Free for up to 2 signers, no account required. Need unlimited? Flat $10/month.