Software Maintenance Agreement
A software maintenance agreement is a recurring contract for corrective updates and minor improvements to existing software under defined response times. Use this after bespoke software goes live when the client needs ongoing patches without a full support desk. It caps hours and excludes new feature development.
What's included
A ready-to-use software maintenance agreement covering systems and versions covered, included bug-fix and patch activities, response and resolution targets, with signature fields already placed for Maintainer and Client. Fill in the bracketed details (like [Company Name] or [Date]) using Docracy's built-in text editor, then send it out for signature.
This is a general template for informational purposes only and does not constitute legal advice. Consult a qualified attorney to review it for your specific situation and jurisdiction before use.
Key clauses
- Systems and versions covered
- Included bug-fix and patch activities
- Response and resolution targets
- Excluded enhancements and refactors
- Monthly retainer or ticket pricing
- Access, backups, and change windows
What you'll fill in
[Maintainer][Client][Software/System Name][Environments Covered][Monthly Hours/Fee][Response SLA][Term]Legal summary
The maintainer addresses defects within scope and SLA; feature requests require change orders. The client provides staging access and timely reproduction steps.
Free for up to 2 signers, no account required. Need unlimited? Flat $10/month.
FAQ
Is this Software Maintenance Agreement legally binding?
Signing through Docracy uses a simple electronic signature (SES), which is legally recognized for everyday business agreements under laws like the U.S. ESIGN Act and the EU's eIDAS regulation. This is a general template, not legal advice — for high-stakes or regulated agreements, have a qualified attorney review it for your situation.
Who needs to sign this Software Maintenance Agreement?
This template includes signature fields for Maintainer and Client — already placed — plus 7 placeholder fields to fill in before you send it.
Can I edit this Software Maintenance Agreement before sending it?
Yes — Docracy's editor lets you edit the text, add or remove signature fields, redact sections, and reorder pages before you send it.
Do I need an account to send this Software Maintenance Agreement?
No — it's free for up to 2 signers with no account required. Create a free account only if you want to save it to a dashboard or reuse it later.
Try it with an AI assistant
Paste one of these into ChatGPT, Claude, or your assistant of choice:
“Fill for a Python API with 20 hours/month and P1 4-hour response.”
“List exclusions before offering unlimited bug fixes.”
“Add security patch escalation for critical CVEs.”
Why teams start with Docracy
“Docracy is a great product that I have tested and am using. It is easy to use, has good tools, is always up to date, and implements new features. Highly recommended.”— DACH Advisory
Free for up to 2 signers, no account required. Need unlimited? Flat $10/month.