The ticket's stuck on "waiting for signature." Fix that from inside the reply.

Drop a signing link straight into a Freshdesk ticket — the customer signs from their phone, no portal login required.

Try free — send a sample authorization form

Where this fits

A refund waiver, account-change authorization, or service confirmation is the only thing keeping a ticket in "Pending" instead of "Resolved"
Asking a customer mid-ticket to log into a portal or create a new account to sign something resets the conversation and risks breaching your SLA timer
Agents rebuild the same authorization text into a canned response instead of sending one consistent, reusable document

Who uses this

Teams running on Freshdesk
Or anything similar — the signing step works the same regardless of which one you use

Why Docracy

Docracy gives Freshdesk agents a signing link they can paste straight into a ticket reply or canned response — sent by email, SMS, or WhatsApp, with WhatsApp signing phone-bound and PIN-protected so it's clear the actual customer signed. The customer never creates a portal account; they open the link from the ticket thread and sign in under a minute, so the ticket can actually close. Save a refund-waiver or authorization template once and every agent sends the same clean document. For teams on Freshdesk's Zapier integration, automate the handoff entirely: when a ticket hits a certain status or tag, fire off the signing request automatically.

Paste-into-reply signing links

Send from a canned response or macro — no separate tool to open.

WhatsApp delivery with PIN

Phone-bound, PIN-protected signing for customers who won't check email mid-ticket.

Zapier automation

Trigger a signing request when a ticket reaches a given status or tag.

Audit trail tied to the resolution

Timestamped delivery, read, and signature — evidence for what closed the ticket.

There's no native Freshdesk marketplace app — this is an external signing step you link to from a ticket, not an installed integration.

Templates for this

Authorization Form

Grants a named individual specific, time-limited authority to act on someone else's behalf.

Service Agreement

Covers services provided, schedule, fees, and term for an ongoing service relationship.

Frequently asked questions

Do the people I send documents to need a Docracy account?

No — only the sender needs an account, so document history, saved templates, and team access have somewhere to live. Whoever's signing opens a link and signs, no signup required.

Which documents can I send?

Ready-made templates for this include Authorization Form, Service Agreement. You can also upload your own PDF.

How much does it cost?

Free for documents with up to 2 signers. Beyond that it's a flat $10/month — never priced per seat — which also unlocks reusable templates, team accounts, and the integrations mentioned above.

How fast can someone actually sign?

Under a minute in most cases: they open the link, review the document, and sign — no account to create, no app to install. WhatsApp delivery adds a phone-bound PIN step for extra assurance when that matters.

What doesn't Docracy do here?